Policies

Returns
You will have 14 days for product exchange or store credit only. No direct refunds. Sale items are final sale. Discount codes do not count as sale items unless stated and sale item definition applies to items already marked down. No refunds or exchange on these items.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging and bag, with tags attached unless we removed the tag. We would need to inspect the product to ensure no damages. We will notify you if we cannot accept your return.

If you are approved, we will provide the refund at the original method of purchase. We do not refund gifts.

Sale items are always final sale.

To complete any return, we do need to see proof of purchase.

Non-returnable items:

Gift cards
E-Books or Downloadable products
Health care, personal care products or hygiene products 

Your Boutique has the right to refuse merchandise returns at our discretion, which will waive these above conditions.

Shipping
To return your product, you should mail or drop off your product during store hours to:

25 Main Street St Catharines On L2N 4T6

We do not pay shipping costs on returns or deliveries. We do not refund shipping costs. We will deduct shipping costs from the store credit amount when we ship you a new item. You are able to pick up products to avoid shipping costs.

Shipping times vary depending on where you live and postal conditions at the time of shipping. We do not assume responsibility for any lost items.

We encourage everyone shipping items over $50.00 to consider tracking their shipping using a trackable shipping service or purchasing insurance for shipping. Although extremely rare, products can be lost in shipping due to the shipping and transit postal companies and not due to negligence from Your Boutique. We cannot guarantee shipping conditions, cannot guarantee shipping companies will lose a shipment, and we cannot guarantee you receiving the item.

Your Boutique has the right to refuse merchandise returns at our discretion, which will waive these above conditions.